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This policy applies to the website:
Last update date: October 10, 2023

For Durabac Inc., information security is a priority. We are therefore committed to implementing all necessary measures to ensure the security of your information. We also commit not to disclose identity, email address or any other information without your consent. It is important for Durabac Inc. to comply with all international standards for storing and handling the information in our possession.

If you provide us with any personal or confidential information by means of an electronic form or e-mail, we only use the information required to respond to your request. We retain information only for as long as necessary and apply all our security measures throughout its lifecycle.

The personal and confidential information entrusted to us is only disclosed to third parties with your consent or when authorized by law.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Our Privacy Officer is responsible for ensuring compliance with our security measures and
for implementing and reviewing these measures in order to stay up to date with the
advancement of new technologies and advancements.

Our Privacy Officer, Patrick Charbonneau, is available to you with any inquiries or concerns you may have in relation to the following files:

  • Respect for the confidentiality of your personal information
  • Access to our administrative documents and your personal information
  • Any questions related to the protection of your personal information.

You can contact him at the following email address: [email protected]


Types of Data Collected

We collect the following information:

Data provided by the user: Name, first name, address, postal code, phone number, email address, company name, etc.

  • Name
  • First name
  • Postal address
  • Postal code
  • Email address
  • Phone/fax number
  • Company name
  • Etc.

Data automatically collected:

  • Cookies
  • IP Address
  • Browsing data via Google Analytics and other similar tools
  • Etc.

The personal information we collect is gathered through forms and the interactivity between you and our website. We also use cookies and/or logs, as mentioned in the next section, to gather information about you. The use of cookies or other tracking tools by this application aims to provide services requested by the user. Users who choose not to provide certain data might prevent this application from delivering its services.


  • Processing Methods:
    The data manager processes user data adequately and securely. Measures are in place to prevent any unauthorized access, disclosure, alteration, or destruction. Data is processed using computers or IT tools, following procedures and modes organized according to the specified purposes.
  • Location:
    The data is processed at Durabac Inc.’s offices and any other location where the parties involved in the processing are located.
  • Retention Period:
    Data is kept for the duration needed to provide the services requested by the user, and the user can always request the suspension or deletion of their data.


User data is collected to allow Durabac Inc. to provide its services, especially for interaction with external social networks, spam protection, and other purposes described in this policy. Your data is used to address your inquiries, enhance your user experience, and for analyses and statistics.

Your personal information is collected through a form, namely:

  • Website registration form

We use the collected information for the following purposes:

  • Information / Promotional offers
  • Statistics

Your information is also collected through the interactivity that can be established between you and our website as follows:

  • Statistics

We use the collected information for the following purposes:

  • Comments
  • Information or for promotional offers

Data is collected for the following purposes:

  • Contacting the user:
    When the user fills out the contact form, they authorize Durabac Inc. to use their data to address their requests.
  • Interaction with social networks and other platforms:
    Services allowing interaction with social networks or other external platforms, like the Facebook “Like” button.
  • Protection against SPAM:
    Services like Google reCAPTCHA are used to protect this application against spam and abuse.

Additional Information on Data Collection and Processing

  • Legal action:
    Personal data may be used for legal purposes by Durabac Inc. if necessary.
  • Additional information:
    Besides the information contained in this policy, additional information might be provided upon request to Durabac Inc. about specific services or the collection and processing of personal data.
  • Log and Maintenance:
    For operational and maintenance reasons, this application and third-party services may collect files recording the interaction with this application (logs) or use other personal data, like the IP address.


Users have the right to check at any time if their personal data has been stored. They can also request Durabac Inc. to delete, update, correct, or transform their data into an anonymous format. Currently, Durabac Inc. does not support “Do not track” requests from browsers.

We commit to offering you a right to object and withdraw regarding your personal information. The right to object is understood as the possibility offered to internet users to refuse that their personal information is used for certain purposes mentioned during collection.

The withdrawal right is the possibility offered to internet users to request that their personal information not be included, for example, in a mailing list.

To exercise these rights, you can contact us at:

22 Milton Road,
Granby (Quebec)
J2J 0P2
J2J 0P2
Email: [email protected]
Phone: 800-565-1723


We commit to recognizing an access and rectification right for those concerned who wish to view, modify, or even delete information concerning them.

22 Milton Road,
Granby (Quebec)
J2J 0P2
Email: [email protected]
Phone: 800-565-1723


The personal information we collect is kept in a secure environment. People working for us are obligated to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • Access management – authorized person
  • Network monitoring software
  • Computer backup
  • Username/password
  • Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations that allow us to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there’s always a risk when using the internet to transmit personal information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


We commit to respecting the legal provisions contained in:

Préférences de confidentialité
Lorsque vous visitez notre site web, il est possible que votre navigateur stocke des informations provenant de services spécifiques, généralement sous la forme de cookies. Vous pouvez ici modifier vos préférences en matière de protection de la vie privée. Veuillez noter que le blocage de certains types de cookies peut avoir une incidence sur votre expérience de notre site web et sur les services que nous offrons.